Your Feedback is important to us

OpenMarkets welcomes all forms of feedback, whether it's a suggestion, idea or ways we can improve. We care about what you think.

To provide us with your feedback, please complete the form on this page and we'll come back to you as soon as possible.

Making a complaint

If something goes wrong or you are dissatisfied with our service, we also have a complaints handling process.  We are members of the Financial Ombudsman Service (FOS) which is a complaints resolution body.

To lodge a complaint, you can complete the form on this page or alternatively you may contact OpenMarkets’ Complaints Officer in writing at:

OpenMarkets
Suite 300, 189 Queen Street Melbourne VIC 3000
Phone: 1300 769 433 / +61 3 8199 7700

Email: complaintsofficer@openmarkets.com.au

If you are not satisfied with our response to your complaint, you may lodge a complaint with FOS for an independent review of your matter:

Financial Ombudsman Service 
GPO Box 3 
Melbourne VIC 3001 
Telephone: 1300 780 808 
Facsimile: (03) 9613 6399 
Email: info@fos.org.au 
Web: www.fos.org.au

FOS can assist you as a client in resolving your complaint where you have been unable to do so with us. However, it is important that you contact us in the first instance so we can address your concerns as best we can. Please refer to fos.com.au for more information.